Frequently Asked Questions

Our new shop - the only place to get the full range, alongside a curated selection of unique treasures discovered from near and far! 

🌜Opening Saturday the 12th of July🌛 

 

Where can I find you?

Our shop is located at 427 Great Western Road, Glasgow, right next to Kelvinbridge Subway Station. Our dark green shopfront is easy to spot and even easier to reach!

How can I contact you? 

You can get in touch via telephone: 0141 471 4243 or by email shop@eastendpress.com.

What are your opening hours?

We start the week working behind the scenes in our creative studio. Our shop is open to the public every Friday through Sunday.

Our regular opening hours are:
Monday – Thursday: Closed
Friday – Sunday: 11:00 AM – 6:00 PM

(Special hours may apply during busy seasons)

When are you closed for holidays?

We close for major public holidays such as Christmas Day, Boxing Day, and New Year’s Day. Any additional closures will be shared in advance on our website and social media.

Can I return an item purchased online or elsewhere? 

We don’t accept returns from purchases made outwith our shop. If you're unhappy with something bought within our Glasgow store, any items must be returned in perfect condition and in the original packaging with proof of purchase within 28 days. If you’re unsure about anything, we’re more than happy to answer your questions. Please reach out to shop@eastendpress with any queries.  

 

Do you offer workshops?

We don’t offer workshops at the moment, but if you'd like to be the first to know about any special events, be sure to follow us on Instagram or sign up for our weekly newsletter.

Do you offer a gift-wrapping service?

We don’t offer custom gift-wrapping, but all purchases are carefully packaged in brown paper or recycled bags, ready for gifting. We offer a gorgeous range of hand screen-printed wrapping paper, available to purchase in store.

What payment methods do you accept?

We accept cash but prefer card payments. Most major cards are accepted, including contactless and Apple Pay. 

Our brand new shop is now open! Find us at 427 Great Western Road, Glasgow.

UK Shipping
Standard UK shipping (Royal Mail 2nd Class) is free on all orders over £25 and £3 for all other orders. We aim to dispatch standard orders within 48 hours of them being placed. Your order is expected to be delivered in two working days, pending any delays by Royal Mail, and you will be emailed a tracking link once your order is dispatched.

Express UK shipping (Royal Mail Tracked 24) is £7.50. Orders will be processed the same day for next day delivery if ordered before 12pm. Next day delivery cannot be guaranteed if order is placed on a Friday.

International Shipping
US shipping is free on all orders over $50, and $30 for orders under $50.
All other International shipping destinations outside of UK and US are quoted at check out.

International orders are shipped via Royal Mail international and we aim to dispatch orders within 48 hours of them being placed. Your order is expected to be delivered in five working days, pending any delays by Royal Mail, and you will be emailed a tracking link once your order is dispatched.

If your order does not arrive within five working days of you receiving your tracking link, please email info@eastendpress.com

Customs & Duties
EU VAT & duties are paid at checkout on orders up to €150 so there are no surprises on delivery. For orders above €150, local VAT and customs duties may be applied upon import and are the responsibility of the buyer. 
For all international orders outside of the EU, local VAT and customs duties may be applied upon import and are the responsibility of the buyer.

Returns
We hope you love your products but accept returns if you are not completely satisfied! For all returns, please email info@eastendpress.com with your order number. 
We will provide a prepaid shipping label if your product has unfortunately arrived damaged, and all other returns require postage to be paid by the customer. If you wish to return your order we ask that the items are in a sellable condition and in their original packaging.

Give us a call: 0141 471 4243

If you have any questions at all, please email hello@eastendpress.com and someone will be sure to help!

After safe, fair working practices, our second biggest responsibility is ensuring our products are sustainably made. It’s hard to truly preach about sustainability when you run a business creating more not essential ‘stuff’ with long air miles, but we try hard to lessen the impact of our products. This includes:

• Always using AZO free non-toxic water based inks.
• Always using 100% recycled content paper, including within our packaging and labelling.
• Never using plastic ever, products are all made from paper or FSC certified sustainably sourced wood.
• Half of the manufacturing unit in Jaipur is run entirely from solar energy (they have a lot more sun than we get at the Glasgow studio!).
• Electric van to move paper sheets, printed paper, paper shapes and sewn garlands between the various units in Jaipur.
• Water harvesting system installed in the printing studio. No ‘new’ water is ever used, and dirty water is never released. Water is collected, cleaned, and reused again and again within the printing process.
  
• Using paper filled and paper made postage packaging when shipping orders.

We are always open to new suggestions and ideas about how we can improve what we do so please do get in touch with questions, feedback or ideas by contacting hello@eastendpress.com.

GSPR Compliant. Represented in the EU by: R&R Creative cb. Lugar Desiminat 707170 Valldemossa, Mallorca, Spain

• Available to UK customers only.
• Can be purchased in denominations of £25, £50, £75 and £100.
• E-gift cards and any remaining balances will expire 12 months from purchase.
• E-gift cards can be purchased and redeemed at www.eastendpress.com only.
• E-gift cards may be used in full or part payment of a transaction.
• To check any balance remaining on your card, please email info@eastendpress.com.
• E-gift cards may not be exchanged for cash, and change will not be given for transactions.
• E-gift cards must be purchased at full price as per denomination selected. No discounts can be applied when purchasing. 

Please email info@eastendpress.com if you require assistance when purchasing your gift card(s).