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Delivery & Returns

UK shipping is free on all orders over £25 and £3 for all other orders

US shipping is free on all orders over $50, and $30 for orders under $30

International shipping out with the UK and US is quoted at check out.

We ship to the UK via Royal Mail and aim to dispatch orders within 48 hours of them being placed. Your order should be delivered two working days, and you will be emailed a tracking link once your order is dispatched. If you order does not arrive within five working days of you receiving your tracking link, please email info@eastendpress.com

We ship to the USA and rest of world via DHL five-day courier and aim to dispatch orders within 48 hours of them being placed. Your order should be delivered within five working days, and you will be emailed a tracking link once your order is dispatched. If your order does not arrive within five working days of receiving your tracking link, please email info@eastendpress.com

Please note, any import duties are the responsible of the buyer.

We hope you love your products but accept returns if you are not completely satisfied! For all returns please email info@eastendpress.com with your order number. We will provide a prepaid shipping label if you product has unfortunately arrived damaged, and all other returns require postage to be paid by the customer.

Contact Information

We don’t have a physical shop but do a few pop-up events throughout the year - the best place to hear about these is via our mailing list or on Instagram.

If you have any questions at all, please email hello@eastendpress.com and someone will be sure to help!

Sustainability

After safe, fair working practices, our second biggest responsibility is ensuring our products are sustainably made. It’s hard to truly preach about sustainability when you run a business creating more not essential ‘stuff’ with long air miles, but we try hard to lessen the impact of our products. This includes:

  • Always using AZO free nontoxic water based inks
  • Always using 100% recycled content paper, including within our packaging and labelling
  • Never using plastic ever, products are all made from paper or FSC certified sustainably sourced wood
  • Half of Nikhil’s unit in Jaipur is run entirely from solar energy (they have a lot more sun than we get at the Glasgow studio!)
  • Electric van to move paper sheets, printed paper, paper shapes and sewn garlands between the various units in Jaipur
  • Water harvesting system installed in Sadjit’s printing studio. No ‘new’ water is ever used, and dirty water is never released. Water is collected, cleaned, and reused again and again within the printing process
  • Receiving all shipments in the UK via sea rather than aircraft
  • Using paper filled and paper made postage packaging when shipping orders out from the studio in Scotland

We are always open to new suggestions and ideas about how we can improve what we do so please do get in touch with questions, feedback or ideas hello@eastendpress.com.